Terms and Conditions for Imperial Grand Hotels & Resorts
Welcome to Imperial Grand Hotels & Resorts. These Terms and Conditions govern your use of our services, including hotel operations, guest services, luxury accommodation, dining experiences, event management, conference facilities, spa & wellness services, concierge services, boutique hotel development, and resort management. By accessing or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By making a reservation, staying with us, or using any of our facilities and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use our services.
2. Reservations and Bookings
2.1. Rates: All rates are subject to availability and may vary. Published rates are per room, per night, and typically include applicable taxes unless otherwise stated.
2.2. Guarantee: All reservations require a valid credit card guarantee at the time of booking. Certain rates or packages may require full payment in advance.
2.3. Confirmation: A reservation is only confirmed once you receive a confirmation number from Imperial Grand Hotels & Resorts.
2.4. Special Requests: While we endeavour to accommodate special requests, such as specific room types or adjacent rooms, these are subject to availability and cannot be guaranteed.
3. Cancellations and No-Shows
3.1. Cancellation Policy: Cancellation policies vary based on the rate type, package, and season. Details will be provided at the time of booking. Failure to cancel within the specified period or a no-show will result in charges, typically equivalent to one night's stay or the full booking value for non-refundable rates.
3.2. Refunds: Refunds for eligible cancellations will be processed according to the original payment method and may take several business days to appear on your statement.
4. Check-in and Check-out
4.1. Check-in Time: Standard check-in time is 3:00 PM. Early check-in is subject to availability and may incur additional charges.
4.2. Check-out Time: Standard check-out time is 12:00 PM (noon). Late check-out is subject to availability and may incur additional charges. Guests remaining in their rooms after check-out time without prior arrangement may be charged a late departure fee or an additional night's stay.
4.3. Identification: Valid photographic identification and a valid credit card are required at check-in for all guests.
5. Guest Conduct and Hotel Policy
5.1. Property Damage: Guests are responsible for any damage caused to our property, furnishings, or equipment during their stay, whether accidental or intentional. The cost of repair or replacement will be charged to the guest.
5.2. Non-Smoking Policy: Imperial Grand Hotels & Resorts operates a strict non-smoking policy in all indoor areas, including guest rooms, restaurants, and public spaces. A cleaning fee will be charged for violations of this policy. Designated smoking areas may be available outdoors.
5.3. Pets: Our pet policy varies by location. Please inquire directly with the specific hotel regarding their pet policy before making a reservation.
5.4. Noise: Guests are requested to keep noise levels to a minimum, especially between 10:00 PM and 7:00 AM, to ensure the comfort of all guests.
5.5. Prohibited Activities: Prostitution, illegal gambling, drug use, and any other unlawful activities are strictly prohibited on our premises.
6. Spa & Wellness Services
6.1. Appointments: Spa and wellness treatments require advance booking and are subject to availability.
6.2. Health Conditions: Guests are required to inform our spa staff of any health conditions, allergies, or injuries that may affect their treatment.
7. Event Management & Conference Facilities
Event and conference bookings are subject to separate contractual agreements, which will detail specific terms regarding deposits, payments, cancellations, and venue usage.
8. Limitation of Liability
- While Imperial Grand Hotels & Resorts takes reasonable steps to safeguard guest property, we are not responsible for any loss, damage, or theft of personal belongings during your stay. We advise guests to use in-room safes for valuables.
- Imperial Grand Hotels & Resorts shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our services, including but not limited to, lost profits, lost data, or business interruption.
- We are not responsible for any injury, illness, death, loss, or damage arising from events beyond our reasonable control, including but not limited to, acts of God, force majeure, government actions, terrorism, or natural disasters.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of London, England.
10. Amendments to Terms and Conditions
Imperial Grand Hotels & Resorts reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our official website or in our establishments. Your continued use of our services after any such modifications constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Imperial Grand Hotels & Resorts
14 Regent's Row
City of Westminster
London, SW1V 4PF
United Kingdom