Privacy Policy for Imperial Grand Hotels & Resorts
At Imperial Grand Hotels & Resorts, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our hotels, services, and online platforms. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide you with exceptional hospitality services. This may include:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, nationality, passport or other identification details, payment information (credit card details), and car registration details.
- Reservation and Stay Information: Details regarding your bookings, arrival and departure dates, room preferences, special requests, and consumption of services during your stay (e.g., dining, spa treatments, conference attendance).
- Communication Data: Information from your communication with us, such as inquiries, feedback, and customer service interactions.
- Technical Data: When you use our online platforms, we may collect IP addresses, browser types, operating systems, and internet service providers. We also use cookies and similar technologies, as detailed in our Cookie Policy.
- Preference Data: Information about your preferences and interests that you share with us to enhance your guest experience.
2. How We Collect Your Information
We collect information through various channels:
- Directly from You: When you make a reservation online, by phone, or in person, check-in, use our services, attend an event, or communicate with our staff.
- From Third Parties: Such as online travel agencies, booking partners, and corporate travel managers who book on your behalf.
- Automatically: Through cookies and similar technologies when you visit our website or use our Wi-Fi services.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To manage your reservations, facilitate check-ins and check-outs, provide concierge services, dining experiences, spa & wellness treatments, event management, and other guest services.
- To Enhance Your Experience: To tailor our services and offerings to your preferences and ensure a personalized and luxury experience.
- For Communication: To send reservation confirmations, updates, essential service communications, and respond to your inquiries.
- For Marketing and Promotions: With your consent, to send you information about our special offers, promotions, and new services that may be of interest to you.
- For Security and Safety: To ensure the safety and security of our guests and premises, including fraud prevention.
- For Legal and Business Purposes: To comply with legal obligations, resolve disputes, and for internal business analysis and improvement.
4. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, marketing, and analytics, who are bound by confidentiality agreements.
- Affiliated Companies: With other entities within the Imperial Grand Hotels & Resorts group for administrative and service delivery purposes.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete data about you.
- Right to Erasure (Right to Be Forgotten): To request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your data under certain conditions.
- Right to Data Portability: To request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: To object to our processing of your personal data under certain conditions, including for direct marketing.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. International Data Transfers
As a global hospitality company, your data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:
Imperial Grand Hotels & Resorts
14 Regent's Row
City of Westminster, London
SW1V 4PF
United Kingdom
Telephone: +44 20 7946 0888